RETURNS

 

We want you to be completely satisfied with your purchase. If you are not happy with your purchase, you can contact us within 7 days of receipt of order. Returns are only accepted for items of unworn, in perfect condition and in the original packaging (with tags attached), otherwise this policy will be rendered void.

 

• Earrings are non-returnable due to hygiene reasons.
• Please contact us prior before sending items return. Buyer is responsible for all postage costs. Please include your order number or invoice with your return, so we can move the process along for you. 
  - Note that every article is handmade so it may be that your order is slightly different from the pictures on our website.
  - In the case of an incorrect or damaged article, let us know within three days of receipt. After you have the product returned to us, we can send you a new one.
  - Alterations are available upon request.
  - The refund will be processed as soon as we have received the items. However, please allow up to 14 days from the day you return the product for your account to be credited.
  If you have questions please contact us at info@theoceanrepublic.com

 

For returns for plating or repair service:

Ocean Republic provides a repair, re-plating and oxidising service. Please contact us at info@theoceanrepublic.com for further information.
If you need to send your item back to Ocean Republic, we cannot be responsible for goods that may be lost or damaged in transit, therefore please ensure any returned items are thoroughly packaged with bubble wrap, securely and clearly addressed. As soon as we receive your item you will get a confirmation through email.

 

Wrong Size

Please take a moment to check your size before ordering. If you have any questions regarding sizing, or need a custom size, please contact us before ordering so we can help you.
If you order the wrong size you may return a piece for resizing within 3 days of receiving your order. Please note that you will be responsible for all shipping charges.